SimpliPur products are refundable for 30 full days. If for any reason you are not absolutely delighted with any of our products, simply follow the return instructions below and return your products within 30 days of receipt for a refund of the purchase price (less S&H)—even if the containers are empty!
- Contact our Customer Care Center M-F from 8:00 AM to 5:00 PM PST at 1-877-368-223 within 30 days of the receipt of your order and inform the operator you wish to return your order.
- Your Customer Care representative will provide you with an RMA number and return instructions.
- Ship the unused portion (or empty container) utilizing the shipping service of your preference. However, to ensure timely processing of any refund due, we recommend that you return your order using a shipping service that provides delivery tracking. Upon receipt and verification or your return, we will issue any refund due within 3 -4 business days. (Shipping and processing charges and priority processing service charges are not refundable.)